Privacy Policy

Company Information:
Business Name: Master HVAC Fort Collins
Business Type: HVAC Services
Phone Number: 970-398-8782
Main Location: Fort Collins, CO
Business Hours: Monday – Sunday, 08:00 AM – 08:00 PM

Last updated July 15, 2025

This document outlines our privacy practices (“Policy”). This Policy applies exclusively to information gathered through your use of Master HVAC Fort Collins (the “Website”) or through any request for a quote you submit in connection with the Website.

It will inform you of the following:

• The types of personally identifiable information collected from you through the Website, how it is utilized, and with whom it may be shared.
  
  
• The choices available to you regarding the use of your data.
  
  
• Measures in place to protect against misuse of your information.
  
  
• Methods for correcting any inaccuracies in your personal data.
  
  

Data Collection, Purpose, and Disclosure

We collect only the information you provide in the Website’s required form fields.

We will use this information solely to respond to your inquiry or fulfill the purpose for which you contacted us. We do not share your information with any outside party except as necessary to address your request. You acknowledge and agree that any information you submit will be shared with our Premier Partners, as defined in our Terms of Service, and that such Premier Partners may further disclose that information to their employees, agents, contractors, clients, customers, or referrals.

Unless you request otherwise, we may occasionally contact you via email to share promotional offers, service updates, or changes to this Policy.

Your Choices and Rights Regarding Personal Data

You have the right to opt out of any future communications from us at any time. You may exercise this right by contacting us via email at support@tcpacompliance.site.

In addition, you can request to:

• Access any personal data we hold about you.
  
  
• Correct or update your information.
  
  
• Request deletion of your personal data.
  
  
• Raise any concerns about how your data is being used.
  
  

Safeguarding Your Information

We implement reasonable measures to protect your information. When you submit sensitive data through the Website, it is secured both online and offline.

Sensitive data (such as credit card details) is encrypted and transmitted securely. You can confirm this by looking for the padlock icon in your browser and verifying that the URL begins with “https.”

Only employees who require access to perform specific tasks (such as customer support or generating quotes) are permitted to view personally identifiable information. All servers and computers storing this data are maintained in secure environments.

If you believe we are not adhering to this Policy, please contact support@tcpacompliance.site.

Notice to California Residents – Your Privacy Rights

The California Consumer Privacy Act (“CCPA”) provides residents of California with specific rights regarding their personal information. This section describes those rights and explains how you may exercise them.

Categories and Sources of Personal Information Collected

Categories of Personal Information We Collect:
When you interact with the Website, you may be asked to share details such as:

• First and last name
  
  
• Email address
  
  
• Phone number
  
  
• Street address
  
  
• IP address or other online identifiers
  
  

Sources of Personal Information:

• Directly from you, for example when you complete a form, call us, or email us.
  
  
• Indirectly, such as information your device or browser provides automatically.
  
  
• From third parties, including Premier Partners, service providers, and publicly available sources, such as social media accounts.
  
  

Purpose of Collection and Use

We collect and process personal information for purposes including:

• Responding to your inquiries or providing requested services.
  
  
• Delivering quotes or information about HVAC products and services.
  
  
• Customer support and assistance.
  
  
• Improving our website, products, and services through analytics and research.
  
  
• Protecting security, ensuring proper use, and complying with applicable laws and regulations.
  
  

How Long We Retain Your Information

We determine retention periods based on the nature and sensitivity of the information, the potential risk of unauthorized use, the purposes for collection, whether those purposes can be fulfilled by other means, and applicable legal requirements.

Who May Receive Your Information

We may share your personal information with:

• Service Providers assisting in service delivery.
  
  
• Premier Partners and their contractors, employees, agents, and other representatives.
  
  
• Our affiliates, subsidiaries, and related entities.
  
  
• Third parties you or your agents authorize us to disclose information to in connection with services.
  
  
• External professional advisors (e.g., auditors, attorneys).
  
  
• Government authorities or regulators as required by law.
  
  

Your Rights Under the CCPA

California residents are entitled to the following rights:

Right to Notice:
At or before the time we collect personal information, you have the right to receive a notice outlining what categories we collect and why.

Right to Access:
You may request disclosure of the categories and specific pieces of personal information we have collected about you over the past 12 months, including:

• The categories of personal data collected.
  
  
• The sources of that data.
  
  
• The business purposes for collection or disclosure.
  
  
• The categories of third parties with whom we share your data.
  
  
• Specific pieces of personal data held by us.
  
  

Upon request, and to the extent technically feasible, we will provide this information in a portable format.

Right to Request Deletion:
You may request that we delete personal information we have collected from you. We will comply, except where retention is required by law or permitted under applicable regulations.

Right to Non-Discrimination:
We will not discriminate against you for exercising any of your rights under the CCPA.

How to Exercise Your California Privacy Rights

To submit a request to access or delete your personal information, please email support@tcpacompliance.site. Include in your email:

• Your full name
  
  
• Email address
  
  
• Phone number
  
  
• The date your original request was submitted
  
  

We will respond within 20 business days and inform you which of our Premier Partners have received your information.

Authorized Agents:
You may designate an authorized agent to act on your behalf. Requests submitted by authorized agents must include written proof of authorization.